The CEO of Tata Consultancy Services (TCS), K Krithivasan, stated that advancements in artificial intelligence (AI) will result in a substantial decrease in the requirement for call centers within a year. This has the potential to fundamentally alter an industry that has historically been a significant source of employment in countries such as India and the Philippines.

Krithivasan envisions a future where call centres receiving incoming calls become rare and replaced by proactive AI systems capable of predicting and addressing customer issues before they arise. He believes that chatbots equipped with generative AI will be designed to analyse customer transaction histories and perform tasks traditionally handled by call centre agents. While acknowledging that this transformation might take some time to materialise fully, Krithivasan expects significant progress within a year.

When asked about the impact this may have on employment, Krithivasan argued that the demand for tech talent would increase, not decrease. He emphasised the need for workforce training to meet this demand, especially in India. India’s largest IT services player on April 12 reported a net profit of Rs 12,434 crore for the fourth quarter of financial year 2023-24 (Q4 FY24), up 9.1 per cent year-on-year (Y-o-Y). The company also reported a revenue of Rs 61,237 crore for the quarter, a 3.5 per cent Y-o-Y increase and a one per cent rise from the previous quarter.

In comparison, Infosys had reported a 30 per cent Y-o-Y increase in its net profit at Rs 7,969 crore in Q4 FY24, while its revenue for the quarter grew by 1.3 per cent Y-o-Y to approximately Rs 37,923 crore. India’s largest IT services player on April 12 reported a net profit of Rs 12,434 crore for the fourth quarter of financial year 2023-24 (Q4 FY24), up 9.1 per cent year-on-year (Y-o-Y).

The company also reported a revenue of Rs 61,237 crore for the quarter, a 3.5 per cent Y-o-Y increase and a one per cent rise from the previous quarter. In comparison, Infosys had reported a 30 per cent Y-o-Y increase in its net profit at Rs 7,969 crore in Q4 FY24, while its revenue for the quarter grew by 1.3 per cent Y-o-Y to approximately Rs 37,923 crore.

The India Cellular & Electronics Association (ICEA) has released a report aimed at positioning India as a global leader in semiconductor product design and IP creation. Pankaj Mohindroo, Chairman of ICEA, emphasized India’s pivotal role in the semiconductor value chain and called for strategic action to capitalize on emerging opportunities while navigating challenges.

The report delineates a strategic blueprint for India’s semiconductor sector, emphasizing the need for a robust design ecosystem, industry-oriented skill development programs, and enhanced funding mechanisms. It underscores the importance of leveraging global opportunities in advanced semiconductor manufacturing and advocates for government investment in refurbished fabs to support semiconductor design firms and foster a skilled workforce.

Recent government initiatives, including the approval of semiconductor units in Gujarat and Assam, and the establishment of chip plants by Tata Group, signify India’s commitment to bolstering its semiconductor manufacturing capabilities. These efforts aim to address chip shortages, enhance national security, and stimulate indigenous innovation.

The comprehensive initiative, ‘Development of Semiconductors and Display Manufacturing Ecosystems in India,’ underscores India’s determination to secure a prominent position in the global semiconductor landscape by enhancing manufacturing capabilities and fostering indigenous innovation.

The release of the report by the India Cellular & Electronics Association (ICEA) marks a significant milestone in India’s journey towards becoming a global powerhouse in semiconductor product design and IP creation. Pankaj Mohindroo’s emphasis on India’s pivotal role in the semiconductor value chain reflects the growing recognition of India’s potential to shape the future of the semiconductor industry.

The strategic blueprint outlined in the report serves as a roadmap for India’s semiconductor sector, highlighting key areas for development and growth.

In a notable shift within India’s digital payment landscape, the Unified Payments Interface (UPI) has emerged as the preferred mode of transaction, with a staggering 118 billion transactions recorded in the fiscal year 2023, as per data released by the National Payments Corporation of India (NPCI). Capitalizing on this trend, SuperUs, an Indian tech OEM, has introduced a groundbreaking innovation – the Dynamic QR Code device. This state-of-the-art device integrates the functionalities of both a cash terminal and checkout terminal, revolutionizing transaction experiences for businesses and customers alike.

With its seamless system integration, the Dynamic QR Code device ensures error-free reconciliation, promising accuracy and efficiency in payment processes. Unlike conventional solutions, SuperUs has positioned the Dynamic QR Code as a cost-effective option with numerous advantages.

Key features include: Streamlining payment processing and enhancing customer interaction Minimal installation expenses, eliminating upfront costs associated with hardware, software, and training Generation of unique QR Codes for each transaction, reducing the risk of errors Easy implementation with user-friendly systems and straightforward device management Effortless integration and Locally manufactured with in-house facilities, enabling scalable customizations The Dynamic QR Code device offers comprehensive financial and inventory data management through integration capabilities with inventory accounts and ERP systems. Its display technology, utilizing innovative E Ink electronic paper, ensures crystal-clear visuals and an enhanced user experience.

Moreover, the device’s multiple size options cater to diverse business needs, ensuring versatility and adaptability across various environments. SuperUs, as an Indian tech OEM, is committed to building connected information systems with innovative technology and smart devices. Their vision is to unify communication through premium devices, SaaS, and licensing models.

This unveiling of the Dynamic QR Code device marks a significant advancement in India’s digital payment ecosystem, providing businesses with an efficient, cost-effective solution to meet evolving consumer demands. With UPI transactions on the rise and technology playing a pivotal role in shaping the future of payments, innovations like the Dynamic QR Code device are poised to drive further transformation and propel India towards a cashless economy. For more information, visit the official website of SuperUs: www.superussystems.com. [Reference: NPCI – https://www.npci.org.in/]

SuperUs’s introduction of the Dynamic QR Code device signifies a strategic response to the changing landscape of digital payments in India. With UPI transactions witnessing exponential growth, businesses are increasingly seeking innovative solutions to streamline their payment processes and enhance customer experiences. The Dynamic QR Code device addresses these needs by offering a comprehensive, user-friendly platform that optimizes efficiency and accuracy while minimizing costs.

Moreover, its unique combination of features, such as integrated system reconciliation, error reduction through individual QR Code generation, and straight-forward implementation and maintenance, distinguishes it as a leading solution in the market. By leveraging locally built technology and manufacturing capabilities, SuperUs ensures scalability and customization to meet the diverse requirements of businesses across various industries. As India continues its journey towards becoming a digitally empowered society, initiatives like the Dynamic QR Code device play a crucial role in driving financial inclusion, promoting transparency, and fostering economic growth.

By empowering businesses with cutting-edge technology, SuperUs contributes to the broader vision of building a robust digital infrastructure that benefits both enterprises and consumers alike. Overall, the unveiling of the Dynamic QR Code device marks a significant milestone in India’s digital payment evolution, underscoring SuperUs’s commitment to innovation and excellence in the tech industry.

Social media platform X is preparing to challenge video-sharing giant YouTube with the impending launch of its dedicated TV app, as announced by CEO Linda Yaccarino. Yaccarino unveiled the platform’s plans, emphasizing its goal to offer users a seamless transition from small to big screens. The forthcoming X TV app promises to provide high-quality video content directly to smart TVs, aiming to deliver an immersive entertainment experience.

Key features highlighted by Yaccarino include a trending video algorithm, AI-powered topic categorization, cross-device compatibility, enhanced video search functionality, and effortless casting capabilities. The user interface of the X TV app bears a resemblance to YouTube, suggesting a direct competition between the two platforms.

One of the highlights of the app is its trending video algorithm, designed to keep users updated with popular content tailored to their interests. Additionally, AI-powered topics will categorize videos by subject, providing users with a more organized viewing experience.

In response to the announcement, a user suggested implementing a video playlist or index for creators to curate their own content. This feature would help viewers differentiate original content from shorter news clips or commentaries.

Yaccarino indicated that the X TV app would soon be available on most smart TVs, although no specific launch date was shared. The app aims to enable cross-device viewing, allowing users to seamlessly transition from smartphones to smart TVs. The teaser video released by the company suggests that the app will also support features such as liking and bookmarking videos.

This move aligns with Yaccarino’s strategy to position X as a “video-first platform” and attract more creators to the platform. The company has been actively expanding its video content offerings, with new shows featuring notable personalities like Tulsi Gabbard and Jim Rome. Additionally, X recently struck a deal with World Wrestling Entertainment to launch a new weekly series called WWE Speed, further diversifying its content offerings.

As X aims to bolster its advertising business and attract more users, the launch of the X TV app represents a significant step towards becoming a dominant player in the video content space. With a focus on personalized experiences and seamless integration across devices, X is poised to intensify its competition with YouTube and other video platforms.

The launch of the X TV app marks a strategic move by the social media platform to capitalize on the growing popularity of video content consumption and expand its presence in the digital entertainment space. By offering users a curated selection of high-quality videos directly on smart TVs, X aims to enhance user engagement and retention while tapping into new revenue streams through advertising and subscription models.

The platform’s emphasis on personalized experiences, innovative features, and seamless cross-device functionality underscores its commitment to staying competitive in a rapidly evolving media landscape. As X continues to invest in content creation and user-centric enhancements, it is poised to attract a broader audience and solidify its position as a leading destination for digital video content.

Auguring well for the Government’s digital mission, India’s total number of Internet subscribers increased from 918.19 million at the end of September 2023 to 936.16 million at the end of December 23, registering a quarterly rate of growth 1.96 per cent. Out of the 936.16 million Internet subscribers, the number of wired Internet subscribers are 38.57 million and number of wireless Internet subscribers are 897.59 million, as per the Indian Telecom Services Performance Indicators for the October–December 2023 period released by the Telecom Regulatory Authority of India on Tuesday. The Internet subscriber base is comprised of broadband subscriber base of 904.54 million and narrowband Internet subscriber base of 31.62 million.

The broadband Internet subscriber base increased by 2.21 per cent from 885 million at the end of September 2023 to 904.54 million at the end of December 2023. The narrowband Internet subscriber base decreased from 33.19 million at the end of September 23 to 31.62 million at the end of December 23, as per TRAI. The report also shows wireline subscribers increased from 30.98 million at the end of September 2023 to 31.84 million at the end of December 23 with a quarterly rate of growth 2.79 per cent and on yoy basis, wireline subscriptions also increased by 15.98 per cent at the end of the quarter ended December 2023.

Wireline tele-density increased from 2.22 per cent at the end of September 2023 to 2.28 per cent at the end of December 23 with quarterly rate of growth 2.56 per cent. The monthly average revenue per user (ARPU) for wireless service increased by 1.93 per cent from Rs149.66 in the quarter ended September 2023 to Rs152.55 in the quarter ended December 2023. On yoy basis, monthly ARPU for wireless service increased by 8.09 per cent in this quarter. Prepaid ARPU per month increased from Rs148 in the September (Q3) 2023 to Rs149.56 in the December (Q4) 2023 and postpaid ARPU per month also increased from Rs167.93 in QE Sep-23 to Rs189.08 in Q4 2023.

On an all-India average, the overall MOU per subscriber per month increased by 0.71 per cent from 948 in Q3 2023 to 955 in Q4 of 2023. Prepaid MOU per subscriber is 989 and postpaid MOU per subscriber per month is 536 in Q4 2023. The revenue (AGR) of telecom service sector for the fourth quarter 2023 has been Rs 84,500 crore, Rs 81,101 crore and Rs 67,835 crore respectively. The GR increased by 2.13 per cent, ApGR increased by 1.70 per cent and AGR increased by 1.88 per cent in Q4, as compared to previous quarter. The yoy rate of growth in GR, ApGR and AGR in Q4 2023 over the same quarter in last year has been -4.16 per cent, 5.84 per cent and 7.84 per cent respectively.

Pass through charges increased from Rs13,425 crore in Q3 2023 to Rs13,452 crore in Q4 2023 with quarterly rate of growth by 0.21 per cent. The yoy rate of decline of 6.46 per cent has been recorded in pass-through charges for Q4 2023. The license fee increased from Rs 5,326 crore for the Q3 2023 to Rs 5,433 crore for the Q4 2023. The quarterly and the yoy rates of growth in license fees are 2.01 per cent and 7.98 per cent respectively in this quarter. Access services contributed 82.07 per cent of the total adjusted gross revenue of telecom services.

The number of telephone subscribers in India increased from 1,181.13 million at the end of September 2023 to 1,190.33 million at the end of December 2023, registering a rate of growth 0.78 per cent over the previous quarter. This reflects yoy rate of growth 1.70 per cent over the same quarter of the last year. The overall tele-density in India increased from 84.76 per cent as in Q3 2023 to 85.23 per cent as in Q4 December 2023. Telephone subscribers in urban areas increased from 658.46 million at the end of September 2023 to 662.56 million at the end of December 2023 and urban tele-density also increased from 133.54 pr cent to 133.76 per cent during the same period.

Rural telephone subscribers increased from 522.66 million at the end of September 2023 to 527.77 million at the end of December 2023 and rural teledensity also increased from 58.05 per cent to 58.56 per cent during the same period. Out of the total subscription, the share of rural subscription increased from 44.25 per cent at the end of September 2023 to 44.34 per cent at the end of December 2023.

With a net increase of 8.34 million subscribers during the quarter, the total wireless subscriber base increased from 1,150.15 million at the end of September 23 to 1,158.49 million at the end of December 2023, registering a rate of growth of 0.72 per cent over the previous quarter. On yoy basis, wireless subscriptions also increased at the rate of 1.36 per cent during the year.

Wireless tele-density increased from 82.54 per cent at the end of September 2023 to 82.95 per cent at the end of December 2023 with quarterly rate of growth 0.50 per cent.

According to government sources, Apple, the manufacturer of iPhones, is anticipated to create employment opportunities for over 500,000 individuals in India through its vendors within the next three years. Presently, Apple’s vendors and suppliers provide jobs for 150,000 people in India. Tata Electronics, operating two plants for Apple, stands out as the largest contributor to job creation. “Apple’s recruitment efforts in India are gaining momentum. By conservative estimates, it is projected to hire half a million individuals in the next three years through its vendors and component suppliers,” stated a senior government official. When contacted, Apple declined to comment on the projection.

Apple has plans to scale up production in India by over five-fold to around $40 billion (about 3.32 lakh crore) in the next 4-5 years. According to market research firm Counterpoint Research, Apple led the India market with the highest revenue in 2023 for the first time, while Samsung topped the chart in terms of volume sales. The firm in its recent report said Apple surpassed the 10-million-unit mark in shipments and captured the top position in revenue in a calendar year for the first time.

Apple’s iPhone exports from India rose sharply to $12.1 billion in 2023-24 from $6.27 billion in 2022-23, representing a massive surge of nearly 100 per cent, according to trade intelligence platform The Trade Vision.